Information and advice should you need to make a claim ...
|
|||||||||||
|
|||||||||||
|
Car insurance
• If anyone has been injured or the accident has caused a road traffic danger, then call 999. Also do this if the other driver leaves without stopping or if they are drunk.
• Do not admit blame or liability for the incident or offer to pay for any damage. If the other driver does, tell your insurer.
• Get the names, addresses and telephone numbers of anyone involved, including witnesses. Make a note of the time and date.
• Ask the other driver for their insurance policy details. They have to give you this by law.
• If you have a camera on your mobile phone, take a picture of any vehicles involved. This can be really helpful if the other driver tries to shift the blame..
• While the incident is fresh in your mind, make a drawing of the road layout and where everyone was.
• Record as much detail as possible, such as weather and speed limits.
• If the police come, get their names and 'collar numbers'. Give this to your insurer.
• Inform Ascott Insurance as soon as possible so that we can begin to process your claim.
Home Insurance
• If something goes wrong, such as a leaky pipe, call Ascott Insurance before a repairman as we may have a recommended emergency assistance firm in your area that can get to you quickly.
• The emergency assistance offer may come as standard, but it may be an extra. Check your policy.
• Follow all instructions given to you by Ascott Insurance to the letter to avoid complications later on and submit all claims before any deadline.
• Only once you are confident that the emergency repairs are being done should you consider the damage to your home. Take pictures of any damage. Providing Ascott Insurance with as much detail as possible will speed up the process.
• If you are making a claim about possessions, you may be asked to produce proof of purchase. So when you buy expensive items ensure they are covered on your policy and you have the receipts.
• Be honest with your claim as false information on a claim can lead to the whole claim being rejected.
If you have any more questions please feel free to Contact Us.